OB PPE Mobile App FAQ

How do I download the Optimal Blue PPE (OB) Mobile app for iOS?
The most recent version of OB Mobile for iOS is available here and/or searchable in the App Store.

Which operating systems and devices are supported?
We support all phones that are capable of running Android 10 and up.
The OB Mobile app is supported on iOS versions 17 or greater.

Devices Supporting iOS 17 and iOS 18

• iPhone 16 series: iPhone 16, iPhone 16 Plus, iPhone 16 Pro, iPhone 16 Pro Max, iPhone 16e
• iPhone 15 series: iPhone 15, iPhone 15 Plus, iPhone 15 Pro, iPhone 15 Pro Max
• iPhone 14 series: iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max
• iPhone 13 series: iPhone 13, iPhone 13 mini, iPhone 13 Pro, iPhone 13 Pro Max
• iPhone 12 series: iPhone 12, iPhone 12 mini, iPhone 12 Pro, iPhone 12 Pro Max
• iPhone 11 series: iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max
• iPhone XS series: iPhone XS, iPhone XS Max, iPhone XR
• iPhone SE (2nd generation or later)

Devices Supporting iPadOS 17 and iPadOS 18

• iPad mini (5th generation and later)
• iPad (6th generation and later for iPadOS 17, 7th generation and later for iPadOS 18)
• iPad Air (3rd generation and later)
• iPad Pro (all models except the 1st generation 12.9-inch and 9.7-inch models for iPadOS 17, and all models except the 2nd generation 12.9-inch and 10.5-inch models for iPadOS 18)

	Is the OB Mobile app available for Android devices? Yes, the OB Mobile app is available in the Google Play store on Android devices as of 01/12/2024.
	Do I have to be an Optimal Blue PPE user to access the OB Mobile app? To access mobile locking, saved scenarios, and quick pricing capabilities, you must be an Optimal Blue PPE user with a username and password. Optimal Blue Mortgage Market Indices (OBMMI) is available to all users on both iOS and Android without logging in.
	How do I log in to the OB Mobile app? Access to the OB Mobile app is controlled by your Optimal Blue system administrator, who must enable your access before you can log in. If your access has not been enabled yet, you will see the following message when attempting to log in: "You are not currently enabled to access this mobile app. Access to the mobile app is controlled by your Optimal Blue system administrator. Please reach out to your Optimal Blue system administrator for assistance."
	Why is the OB Mobile app asking for my phone number? To access the OB Mobile app, users must complete multi-factor authentication and enter a prompt they receive either by phone or email.
	Which Optimal Blue PPE users and origination channels can access the OB Mobile app? The mobile app is intended for originators in the retail channel. All users, including loan officers, branch managers, processors, and secondary users, are eligible for access to the OB Mobile app. Certain functionality is accessible based on role: - The loan locking pipeline is accessible to Loan Officers, Branch Managers, and Processors.
	Can I access my pipeline loans or lock through the OB Mobile app? Yes. The Optimal Blue Mobile app supports Quick Price scenario pricing and loan locking. Loan Officers, Branch Managers, and Processors can access the loan locking pipeline for on-the-go locking.

OPTIMAL BLUE® PPE (OB) MOBILE

Please reach out to your Optimal Blue system administrator for additional questions about the OB Mobile app.